Privacy policy
This privacy policy explains our practices regarding the collection, use and disclosure of certain information, including your personal information, in connection with the SpanielPro service.
Contacting us
If you have general questions about your account you can contact us at info@spanielpro.co.uk
For questions specifically about this privacy policy, or our use of your personal information, cookies or similar technologies, please contact us at info@spanielpro.co.uk
Collection of information
We receive and store information about you such as:
information you provide to us which may include: your name, email address or postal code and payment method(s).
We collect information about you and your use of our service. This information includes your activity on the SpanielPro site such as title selections and videos you have watched.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: https://support.squarespace.com/hc/articles/360001264507#toc-check-your-cookies
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Member site subscribers
When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Marketing e-mails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Subscription payments
When you subscribe to SpanielPro, we use Stripe as our payment solution. Stripe are a third party service provider which will receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy
Your information and rights
You can request access to your personal information or update any outdated or inaccurate information we hold about you. You can also request that we delete any information held about you
Security
We use reasonable administrative, physical and managerial measures to safeguard your personal information against loss, theft and unauthorised access, use and modification. These measures are designed to provide a level of security which is appropriate to the risks of processing your personal information.
Changes to this privacy policy
This policy will be updated as required in response to any change in legal, regulatory or operational requirements. We will provide notice of any such changes, including when they will take effect, in accordance with the law. Your continued use of the SpanielPro service after these changes have taken effect will constitute acknowledgement and acceptance of these changes. If you do not wish to accept any updates to these terms you may cancel your SpanielPro subscription at any time.
Policy updated: March 2024.